Refund policy

We have a 14-day refund policy, and a 30-day exchange policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange, you can contact us at retail@georgianbaysurfclub.com. Please note that returns will need to be sent to our following temporary receiving address: Georgian Bay Surf Club, 93 Hurontario St. Unit 3, Collingwood, Ontario, Canada L9Y 2L9. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at retail@georgianbaysurfclub.com.

Swimwear Returns
We do accept returns for swimwear.  To be eligible for a swimwear return, your item must be in the same condition that you received it, unworn or unused, and with tags. You’ll also need the receipt or proof of purchase.  

Order processing
Please allow for order processing to take place within 1-2 business days. Our inventory for online shopping is representative of live inventory of in-stock products at our store.  If there is an issue, we will contact you with an alternative option for fulfillment. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like surf-related sporting goods (such as surfboards, wetsuits, fins, leashes), and health products (such as sunscreen).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items, gifts or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund Fulfillment
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at retail@georgianbaysurfclub.com.